FAQs

Do I need to know the county where my requested document is recorded?

No, county name is not required if you can provide the applicable property street address, city, state and zip code.

What information is required to place a document retrieval order?

The information required depends on the document type you are requesting. The borrower name, property address, loan amount, and loan origination date are typically required.

If the borrower name that I can provide is not the current owner of the property can you still search for my document?

Yes, as long as the borrower name you provide is listed as the borrower on the document that you are requesting and that the county has that document properly indexed.

When will I get my results for a field search?

On average, a standard mortgage field search is completed within 3-5 business days.

Can I get a county certified copy?

Yes. To request certified copies on a batch order, simply select the “Certified” checkbox when placing your order. The document image will be available upon completion of the order and certified copies will be mailed to you at an additional charge.

Will I get a response if my document is not found?

Yes. Once your batch order has been processed, you will receive an email notification and view the Order Detail page to check status of each requested document.